Are your products 100% genuine?

Absolutely! At GlowUp Nation, we only source from trusted and verified suppliers. Every product we sell is 100% authentic—no fakes, ever.
Why are your products discounted so much?

We sell online only, work directly with suppliers, cutting out middlemen and overhead costs. We don't overstock unlike our competitors, thus reducing wastage and keeping overheads low. Plus, we offer limited-time drops, which helps us provide luxury beauty products at unbeatable prices.
Are your products fresh and within their expiry date?

Yes, all our products carefully curated and with reasonable shelf lives. We don’t deal in expired or near-expired items, ensuring you get the best quality every time.
Where do you ship from?

All of our products are stocked locally in Singapore, ensuring fast and reliable delivery to your doorstep without the risk of long international shipping delays or shipping affecting quality.
How long does shipping take?

For local orders, shipping usually takes 2-5 business days. Your products are carefully checked, packed and shipped almost immediately.

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Apple Pay
  • Google Pay

All transactions are processed securely to ensure your payment information is protected.
What’s your refund and return policy?

Due to the nature of our products, we do not offer refunds or exchanges. However, mistakes do happen! If your order is lost, or you receive a damaged or incorrect item, please reach out to us, and we’ll make it right.
How do I contact GlowUp Nation for support?

We’re here to help! You can reach out to us through the following channels:

For any inquiries, feel free to drop us a message—we’ll get back to you as soon as possible!
How do I stay updated on new product drops?

Join our GlowUp Nation! Sign up for our newsletter or follow us on Instagram for exclusive early access to new drops, special offers, and more.
Do you ship internationally?

Currently, we are focused on local deliveries, but we are working on expanding our shipping options. Stay tuned for updates on international shipping!
Can I choose to do a self pick-up?

Unfortunately we are not providing that service right now. Please be assured that all orders will be packed and shipped out in a timely manner. Furthermore, we provide free shipping for orders over $80!

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our GlowUp Nation team will get back to you as soon as possible.

Please email us at asktheglow@glowupnation.com